Resources

Communication is the #1 managerial skill to build trust in hybrid workspaces

Communication is the #1 managerial skill to build trust in hybrid workspaces

Trust perception combines three psychological factors:
1- competence
2- benevolence
3- honesty.

Considering that one of the most critical skills of a Manager (especially in the virtual world) is communication, you can’t build trust without being intentional about connecting with EACH of your teammates. And not just with teammates you like or know better or meet in person.

Suppose you don’t compensate for virtual distance with an intentional mindset to make it a point (this should be a virtual work value) to over-communicate with fairness with everyone on your team. In that case, you run the risk of being perceived as incompetent. Pretty harsh, but good to know.

The big picture: trust is the new employee experience

The big picture: trust is the new employee experience

The Employee Experience market ($15 Billion markets in early 2021) mirrors the Customer Experience Market with the same operational marketing, workflows, or tools and tactics. At the strategic level, a high-performing culture is the cornerstone of a better experience, more engagement, and productivity. 

A quick tip to improve your EI as a virtual leader

A quick tip to improve your EI as a virtual leader

There are multiple techniques to reframe emotions, but I believe the most effective one is the simplest and the most respectful to our human nature. It consists of giving the benefit of the doubt.
1. Manage pressure
2. Avoid negative bias

About being a good virtual coach

About being a good virtual coach

No need to be an expert to be a great coach for virtual teams.
Here are simple tips for approaching coaching conversations as a virtual manager:

1. Identify what communication mode -video or call- feels safer for your team member
2. Explore how you can help by asking simple questions and stay silent to listen
3. Disconnect critical discussions from the daily flow as much as possible

Three Reasons To Work On Your Remote Team Morale

Three Reasons To Work On Your Remote Team Morale

We’re starting to understand what really matters for leadership in a remote environment. Do we take the Twitter route on the “forever” WFH experience? What was still the future of work only a few months ago has become our reality. By force of circumstances, whether we...

An Optimistic Vision About Inclusion In The Workplace

An Optimistic Vision About Inclusion In The Workplace

When you ask people born between 1982 and 2004 – our millennial generation – what motivates them to do their best at work, they’ll tell you salary comes first, followed by positive impact, work culture and recognition.

Hey, wait!

Before you go, let us offer you our last ebook: How to build virtual trust in your hybrid team.